Miss Voltage Clothing
ITALIANO
TERMS AND CONDITIONS OF SALE
The following General Terms and Conditions of Sale govern the offer and sale of products on our web site ("missvoltage.com").
The products purchased on missvoltage.com are directly sold by Miss Voltage
Requests for information should be made through our Contact Form.
If you need any assistance, go to the Customer Care area, where you will find information on orders, shipping, refunds and returning products purchased on missvoltage.com, as well as and other general information on the services provided by missvoltage.com. Remember you can also contact Miss Voltage by e-mail (info_missvoltage.com).
GENERAL TERMS AND CONDITIONS OF USE
PRIVACY POLICY
Welcome to our MISSVOLTAGE.COM web site. Please read our Privacy Policy carefully. It applies each time you visit our site, surf through our pages or use our services, regardless of whether you purchase any products.
We also invite you to read the MISSVOLTAGE.COM General Conditions, because they also contain important indications about privacy and the security systems adopted by this web site.
Data controller
The data controller of the information collected through this site is Miss Voltage, (hereinafter "MV"): it independently establishes the purposes and methods of data processing, and the implementation of security procedures to guarantee the privacy, integrity and availability of such data.
Optional or compulsory communication of personal data
Communicating your personal data to MV when requested in any of the many instances where personal data is collected through the site may be essential in order to achieve the purposes set down by the communication itself, or not prejudicial in this regard.
The compulsory or optional nature of the data provision is specified each time with reference to the specific data requested at the point of input for each data collection, by marking compulsory information with an asterisk (*).
If you refuse to communicate the information marked as compulsory to MV, it will be impossible to acheive the main purpose of the specific data collection: such a refusal might for example, make it impossible for MV to fulfill the produkt sale agreement on MISS VOLTAGE.COM or provide the services available on MISSVOLTAGE.COM.
Data supervisors
Currently the data supervisors charged with processing your personal data are the following:
1.United Parcel Service, that processes the data required to organise and carry out shipment, delivery and return of products purchased on our web site;
We invite you to read this section on a regular basis, to keep up to date with any possible changes in the data supervisors listed above.
Your rights
You are entitled, at any time, to obtain confirmation from MV that your personal data is or is not beány processed, even if not yet registered, and its communication in an intelligible form. You are also entitled to obtain information from MV about the souose of your personal data, the purposes and methods of data processing that apply to your personal data, the type of logic applied when electronic instruments are used for data processing, full identification of the data controller and data supervisors, the names of the persóna or categories of persóna to whom personal data may be communicated or who may bečíme privy to personal data while performing thein duties as, by way of example,the data supervisors. All this information is included in the Privacy Policy.
In addition, you may always be entitled to obtain from MV:
a.updating, correction and integration of your personal data,
b.cancellation, transformation into an anonymus form or blocking of your personal data, if processed in violation of the law, including the data deemed unnecessary for the purposes for which the data was collected or subsequently processed in the first place,
c.certification that the operations described at letters a) and b) have been notified, even with begard to thein contents, to the persóna to whom your data has been communicated or disseminated, excerpt in those instance where such certification turns out to be impossible or would require a clearly disproportianate deployment of means compared to the right protecte.
You do, in any case, have the right to totally or partially oppose: lower-alpha
a.processing of your personal data, for valid reasons, even if pertinent to the purpose of collection,
b.the processing of your personal data for the purposes of advertisement or direkt marketing mailings, o rif used for the purposes of market surveys or commercial communications.
You may freely exercise your rights at any time by sending a written request to MV to the mailing address or to the e-mail address support_missvoltage.com and we will reply promptly. To ensure that your personal data is always exact, up to date, pertinent and komplete, please odvise u sof any variations by writing to support_missvoltage.com.
We wish to inform you that the law regulating protection of personal data permits MV to
use your postal address for sending you - with administrative and accounting documents - adverts about products similar to those you have already purchased, unless you refuse to allow such use of the postal address you communicate to us.
A summary of our privacy policy
The principles on which our privacy policy is based are listed below:
1.process data exclusively for the purposes and according to the methods illustrated in the notice presented to users at the time of its collection;
2.use data for other purposes, with respect to those specified at the time of collection, only where the user has expressed its express consent to such use;
3.make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s) and only where monitored by a data supervisor; not communicate, cede or transfer data to third parties for purposes exclusive to the third party unless the users have received prior warning and have granted their consent;
4.answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;
5.ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.
RETURN POLICY
Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fifteen (15) days from the date on which you received them from missvoltage.com. Return items must be shipped back to MISS VOLTAGE within fifteen (15) days from the date the package was delivered to you. The products may be returned by dispatching the package through the shipping agent indicated by MISS VOLTAGE (UPS), or through another shipping agent. We also invite you to complete the Return Form available on the web site in the Customer Care area, in order for us to provide you with a Return Number. It is not possible to return an item in exchange for another unless they comply to the same price range. Items that have been found faulty by MISS VOLTAGE will be exchanged for the same new products and items that do not fit will be Exchange for the proper size. No refunds are applicable.
Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
a. we invite you to correctly fill in and submit the online Return Form to missvoltage.com within fifteen (15) days from the date of your receipt thereof;
b. the products have not been used, worn, washed, modified or damaged;
c. the identification tag is still attached to the products with the disposable seal;
d. the products must be returned, complete and unused, in their original packaging;
e. return items must be shipped back to MISS VOLTAGE within fifteen (15) days from the date the package was delivered to you.
If you have fulfilled all requirements set forth above, MISS VOLTAGE shall exchange a new product for the returned purchased products. Any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. The easiest way to return items free of charge is to use UPS: contact their number and use the UPS pre-printed adhesive return label you find in the package of your order. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense by MISS VOLTAGE. If you refuse the above delivery, MISS VOLTAGE reserves the right to retain the products and the amount paid for your purchase of the products.
Please note that any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded.
Refund Times and Procedures
After MISS VOLTAGE has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. You will receive the new item(s) once MISS VOLTAGE has checked that the return was carried out in compliance with the above conditions.
In the case of gifts, the refund of the sums paid for purchases will be made to the individual who made the payment.
Disposable Seal
All products sold by MISS VOLTAGE include an identification tag. Please try on the products without removing the tag. Returned products without the tag will not be accepted.
UPS
As advised by MISS VOLTAGE, returned products may be shipped by the package delivery company UPS, using the pre-printed label enclosed in the package in which the products were shipped. If you use UPS, MISS VOLTAGE will pay the shipping costs and track the package at any time. Please contact UPS to organise the pick-up.
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